Frequently Asked Questions

Standard delivery typically arrives within 3–5 business days. Express shipping is estimated at 1–2 business days where available. Available options are shown at checkout.

We currently ship within the United States. For shipping inquiries outside the United States, please contact support@avimolife.com before placing an order. For international bulk orders, contact wholesale@avimolife.com.

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update. If you have questions, email support@avimolife.com.

Our burial bags are currently available in S, M, and L. Choose based primarily on your pet’s body length and widest body measurement rather than weight alone. Please refer to the size guide on the product page, and when between sizes, we recommend sizing up.

Yes. Our bags are made with a durable, leakproof lining designed to keep the resting place clean and dignified during transport and burial.

Our urns are made from plant-based PLA material. PLA is derived from renewable plant-based resources and is commonly used in industrial composting environments. Decomposition conditions and timelines vary depending on the environment.

Eligible unused items may be returned within 30 days of delivery. Certain memorial and aftercare products may not be eligible for return once opened, used, personalized, or used to hold remains. Please see our Return & Refund Policy for full details.

Please contact support@avimolife.com within 7 days of delivery and include photos of the product, packaging, and shipping label. After reviewing the information, we may provide a replacement or refund.

Professional pricing, sample evaluations, custom size-mix quotes, and recurring purchasing support may be available for verified organizations. Visit our For Professionals page or email wholesale@avimolife.com. Requests are reviewed and are not automatically approved.