Refund policy

Returns

You may request a return within 30 days of delivery. To start a return, please email support@avimolife.com and include:

Your order number
The item you wish to return
The reason for the return
Photos of the item and packaging if it arrived damaged or incorrect

Please do not send any item back without prior authorization. Do not return products to the address shown on the original shipping label or directly to an Amazon fulfillment center. Once your return is approved, we will provide the correct return instructions and return address.

Return Eligibility

To be eligible for a return, the product must be unused, undamaged, and in its original condition and packaging, with all included parts and accessories.

For hygiene and safety reasons, the following items are not eligible for return, except where required by law:

Pet burial or aftercare bags that have been opened, unfolded, placed around an animal, or used
Urns that have held ashes, remains, or keepsakes
Wooden memorial tags that have been written on or altered
Personalized or customized products

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the product, packaging, and shipping label.

After reviewing the information, we may provide a replacement or refund. AVIMO will cover authorized return shipping for confirmed damaged, defective, or incorrect items.

Change-of-Mind Returns

For eligible returns that are not caused by damage, defects, or fulfillment errors:

The customer is responsible for return shipping costs
Original shipping fees, including Express shipping fees, are non-refundable
We recommend using a trackable shipping service
Unauthorized returns may not be accepted

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 5 business days. Your bank or card provider may require an additional 5–10 business days to post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@avimolife.com.

Exchanges

The fastest way to obtain another size or color is to return the eligible item and place a new order after the return is approved.

Order Cancellations

Orders fulfilled through Amazon Multichannel Fulfillment may begin processing shortly after they are placed. Please contact us as soon as possible if you need to cancel an order.

Cancellation cannot be guaranteed once fulfillment has started or the order has shipped. After shipment, the return conditions above will apply.