Refund policy

Return & Refund Policy

Due to the sensitive nature of pet aftercare and memorial products, all AVIMO products are final sale. We do not accept returns or exchanges for change of mind, incorrect size selection, or other non-defective reasons.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@avimolife.com with your order number and photos of the issue.

After review, we may provide a replacement or refund. You will not be required to return the item. We may request photos or other evidence to verify the issue.

Cancellations
Orders may only be cancelled before fulfillment begins. Once an order has entered fulfillment, it cannot be cancelled.

Refunds
Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

For any questions, please contact us at support@avimolife.com